FAQ About Sending Rakhi Online - The Help

Frequently Asked Questions – Your questions, our answers.

1. What does Sendrakhizonline.com offers? Sendrakhizonline.com offers services to send latest designer rakhi, rakhi gifts, rakhi pooja thali, rakhi gift hampers to your dear ones residing almost anywhere across the world. This service offers you to place orders for selected items/ products shown on the website while making the payment online. The ordered gift will be delivers within time frame at the shipping address provided by you.
2. Can I place an order through phone or fax? No, all the orders are accepted through online shopping from the website after securing your online payment using net banking or credit card information provided by you.
3. Is my Credit Card No./ Bank Account details secure? Yes, payments are accepted through the SSL security protocols. All the transactions are secured using SSL encryption. SSL encryption ensures that the details/ information is encrypted before it transmitted.
4. Are the items shipped as per shown on the website? Sendrakhizonline dedicated to deliver products at its best. The Product delivered will match the content as displayed on the website. But, Sendrakhizonline.com reserves in its absolute discretion to deliver a similar/ alternate product for reasons beyond its control.
5. From where are the rakhi and rakhi products bought? Sendrakhizonline sourced rakhi and rakhi gift products direct from the manufacturer. Our representative selects best design rakhis like mauli rakhi, thread rakhi, bracelet rakhi, lumba rakhi, diamond rakhi, gold rakhi, silver rakhi, zardozi rakhi, zari worked rakhi, kids rakhi, sandalwood rakhi etc., rakhi gifts, rakhi pooja thali from the regional manufacturer unit. Such management enables our rakhi website to offer variety of Rakhi and Rakhi Gifts for customers.
6. How much time to deliver rakhi and rakhi gifts after payment confirmation? We are depends upon the courier service but hopefully delivered 2 to 7 working days are required which is also depends upon the delivery location.
7. How do I know that my rakhi order has been shipped? Sendrakhizonline provide you a section of My Account from where you can check the order history and current order status.
8. Is it possible to send some rakhi message with the rakhi order to recipient? Yes, you can send a limited length rakhi message to recipient. When you confirm your order and paying online through our website, just type your message into the delivery message box and we will send the same message with the shipment packet.
9. What are the processing status messages means? Your rakhi orders passes through various processing status as below:
   1. Attempted: This status means you have added rakhi products into shopcart but not confirmed the payment.
   2. Unpaid: This status means rakhi products added into shopcart tried to pay but made not successfully confirmed.
   3. Order Successful: This status means your order is confirmed, but still under final payment verification.
   4. Order Confirmed: The status shows order finally approved by the accounts department and verified from the payment gateway.
   5. Under Shipping Process: The status indicating that your order is under shipping process and shortly it will be given to courier for delivery.
   6. Order Shipped: Indicates that order has been submitted to courier for delivery on shipping address.
   7. Order Delivered: Order delivery is confirmed.
   8. Order Cancelled: This status indicates that your payment not approved by payment gateway or we are unable to process the order to deliver due to some reasons.
   9. Payment Refund Pending: Confirmed but cancelled by some reasons payment refund request under process.
   10. Payment Refunded: Confirmed orders payment has been refunded or rollback.
10. Is it possible to send rakhi internationally anywhere across the world? Yes, almost we are covering the whole world to deliver rakhi internationally. You can place from anywhere-to-anywhere across the world by selecting the given countries into the country list on shipping address form of our website.
11. Why is difference in invoice amount and credit card statement? We calculate order value in INR and the currency selected by you may be dollar or pound and difference may be due to the conversion variation.
12. My rakhi order could not be confirmed but my account has been debited. In case of unsuccessful order where your account has been debited then you can contact us at through My Account Section and generate a support ticket, we will sort out the problem as earliest as possible.
13. How to launch a complaint for non-delivery and others? All complaints related with the non-delivery of rakhi orders can be launched within 10 days from the date of expected delivery. All kind of queries can be contected through My Account Section and generate a support ticket, we will resolve the issue as earliest as possible.
14. What should I do when rakhi and rakhi gifts received damaged/defective? You can contact us at through My Account Section and generate a support ticket, we will resolve the issue as earliest as possible.