Your questions about ordering, delivery, returns and refunds, answered.
Send Rakhi Online sends Rakhis, Rakhi gifts, Rakhi Pooja thalis and gift hampers to your loved ones in India and in 180+ countries. You choose products on the website and pay online, and we deliver to the address you give. Estimated delivery times are on our Shipping Policy page.
Yes. Call us on +91-86905 96993 and we'll place the order for you. All orders are prepaid, so you pay online to confirm the order.
Yes. You pay on the secure pages of our payment gateway or PayPal, over an encrypted (SSL) connection. Your card and bank details are entered there, not on our website, and we don't store them.
Yes. The product you receive matches its description on the website. Rakhis and Pooja thalis are handmade, so colours and small details may differ slightly from the photo. If a product you ordered becomes unavailable, we contact you before sending an alternative. If you don't agree to the alternative, we refund that product in full.
Our Rakhis and gifts come from artisans and makers across India. All our Pooja thalis and some of our Rakhi designs are made in-house. Sweets, chocolates and dry fruits are branded, packed products.
We dispatch within 1–2 working days (Monday to Saturday, excluding public holidays). Estimated delivery, including dispatch, is about 5 days within India, about 6 days to the USA, the UAE and a few other countries, and about 7 days to the UK, Canada, Australia and most other countries. These are estimates: customs and courier delays can add time, so please order early for Raksha Bandhan. See our Shipping Policy.
Check your order status in My Account, under your order history. The status changes to "Order Shipped" once your parcel has been handed to the courier.
Yes. At checkout, type a short message in the delivery message box, and we include it in the parcel.
Your order moves through these statuses:
Yes, to 180+ countries. Choose the destination country in the shipping address at checkout. Shipping within India is free; shipping to other countries is charged by parcel weight and destination and shown at checkout before you pay.
Our prices are set in Indian rupees (INR). If you pay in another currency, your bank or PayPal converts the amount, so the figure on your statement can differ slightly from the amount shown on our website.
Yes, before dispatch: cancel from My Account or email us, and we refund the amount you paid minus 10% for transaction charges. After dispatch, an order can't be cancelled, but you can return items under our Return Policy. If we cancel your order, for example because an item is out of stock, we refund 100%. See our Refund and Cancellation Policy.
Email us at care@sendrakhizonline.com with your order details, or raise a support ticket from My Account. We check the payment and either confirm your order or refund the full amount taken.
If your parcel hasn't arrived within 10 days after its estimated delivery date, email us at care@sendrakhizonline.com or raise a support ticket from My Account. If you're not satisfied with our answer to any complaint, you can contact our Grievance Officer, whose details are on our Contact us page. We acknowledge complaints within 48 hours and resolve them within one month.
Email photos of the parcel and the item to care@sendrakhizonline.com within 7 days of delivery, with your order number. We reship the item free, and you don't need to send anything back. If a replacement isn't possible, or you would rather have your money back, we give you a full refund for the affected items. See our Return Policy.