Refund Policy on Send Rakhi Online

  1. In what scenarios Send Rakhi Online issue refunds?
    Send Rakhi Online only refunds when:
    • The order was cancelled by the customer before dispatch by Send Rakhi Online. In this case 10% transaction charges will be deducted.
    • The customer returns the product in original, unused and request for a refund. In this case refund amount will be calculated after 10% transaction charges and Shipping charges.
  2. How I can track the status of refund after returning a product?
    When we received the returned product, our team will verify cause of return and return product. After verification we will information you through email or telephonic for confirmation of return. If you not received your refunded sum of amount within a time frame, you can contact us and can check into My Account on Send Rakhi Online by logging in.
  3. How long it will take to process refund after returning the product?
    When we will receive returned product and after all verification, we immediate process to refund and intimate you through mail or telephonically.
  4. I have still not refunded even though according to Send Rakhi Online support services says that they have processed for refunded.
    If you have received a refund confirmation email from our side, it means we have processed your refunds. Sometimes financial organizations or banks take longer time to process the refunds request. If such a case, kindly follow up them and confirm your refunds. You can also verify your refund from My Account section on Send Rakhi Online.
  5. How and where my refund will reflects or credited?
    Your refund depends upon the payment you have done at the time of order placed initially. Followings are the refunds modes initiated by us for payment options:
    If Credit/Debit Card, Net Banking, Cash Card, Mobile Payments or Wallet (Mobikwik) was used mode of payment at the time of placing order. Your refund will reflect/credited in the same account provided at the time of placing order.